We welcome and value feedback on our services - a selection of comments can be seen from Women, Men and Healthcare professionals.
Email your comment to: clientservices@bpas.org
Your opinion counts
Everyone BPAS treats is asked to complete a client satisfaction survey form to score aspects of our service, and suggest how we could improve our services. Here are the results from our April 2022 to March 2023 surveys:
Women - 14,612 women rated overall satisfaction with their care at 9.43 out of 10
98% of women reported that they were either 'extremely likely' or 'likely' to recommend us to friends and family if they needed similar treatment.
Over 90% of female surveyed clients agreed that:
- during the initial call - the advisor was supportive
and that:
- the clinician was supportive and understanding
- they received clear explanations about treatment and were given enough time for questions or concerns to be addressed
- they felt involved in decisions about their treatment
Men - 122 men rated their overall satisfaction with their care at 9.45 out of 10
98% of men reported that they were either 'extremely likely' or 'likely' to recommend us to friends and family if they needed similar treatment.
Over 90% of Male surveyed clients reported they were satisfied with:
- Staff who cared for them
- Advice received
- clear explanations about treatment
Comments and complaints
You can make a complaint to the consultation centre or clinic you attended. Or contact our Client Engagement Manager or Complaints and Feedback Coordinator on telephone 0345 365 5050 email clientservices@bpas.org if you prefer.
BPAS will do its utmost to resolve any concerns or complaints that you may have.
Copies of BPAS' complaints policy are available at all our clinics.
To view our complaints process and find out how to make a formal complaint click here
Quality Accounts Report
View our Quality Accounts Report here
Ockenden Report
In December 2020, the Interim Ockenden Report was published, which set out seven immediate and essential actions (IEAs) for NHS trust maternity services under 7 key themes. The final report was published on the 30th of March 2022 and identified 15 actions in total.
Statistics on this page were updated in June 2023.